Support

How do I know my aircraft fits?

Every listing shows door width, door height, and maximum wingspan. Save your aircraft to your profile and we'll check the fit for you automatically on each listing, and let you filter search results down to hangars that fit.

When am I charged?

For overnight stays, at booking. For monthly leases, the full term is paid upfront. Instant Book listings confirm immediately; others go to the host for approval first, and you're not charged until they accept.

What if there's no hangar at my airport?

Post a hangar request. Owners at that field can see that pilots are looking, which is often what convinces someone to list. We'll email you the moment a hangar goes live there.

I need to cancel.

Open the booking from My Trips and cancel there. If you're inside the host's cancellation window or something has gone wrong, email us and we'll sort it out.

How much does it cost to list?

Nothing. We add a service fee on top of your rate, so you always receive the price you set. The fee scales down as the transaction gets larger, so long-term leases are charged at a much lower rate than overnight stays.

When do I get paid?

Payouts go through Stripe to your connected bank account after the guest checks out. You'll need to complete Stripe onboarding from your host dashboard before your first booking can be accepted.

Am I allowed to sublet my hangar?

That depends on your lease and your airport's rules, and it's on you to confirm before listing. Most airport leases and personal hangar insurance policies have something to say about it. See Section 6 of our Terms for what you're confirming when you publish a listing.

Do I need special insurance?

Probably, yes. Personal hangar policies commonly exclude paid subletting as a business activity. We ask hosts to confirm their commercial general liability coverage and upload a certificate. Talk to your agent before you list.

How do I delete my account?

In the app: Profile → Delete my account. On the web, email us and we'll process it. Deletion removes your profile, listings, documents, and saved data. Completed bookings and reviews are retained as transaction records for the other party, with your name removed. See our Privacy Policy.

I can't sign in.

Use the reset link on the sign-in screen. If you originally signed up with Apple or Google, use that same button rather than a password. Those create separate identities.